Can I return an item in BC if I change my mind?
In BC, stores are not legally required to give you a refund or exchange if you simply change your mind about a purchase. Instead, the store’s own return or exchange policy applies, and each business can set different rules. Many stores will offer store credit or exchanges as a courtesy, but they are not required to by law. If the product is faulty, unsafe, or not what was advertised, then you may have rights under BC’s consumer laws to get a refund or replacement. Learn more (opens in a new tab) from People’s Law School.
Others found these helpful...
- Consumer Protection BC (opens in a new tab)
This government agency is the regulator for specific types of consumer transactions in BC.
- Peoples Law School (opens in a new tab)
The PLS website provides helpful information about consumer law and debt issues.
- Clicklaw (opens in a new tab)
Clicklaw provides helpful information about consumer law, debt, taxes and finances.
- BC Civil Resolution Tribunal (opens in a new tab)
The Solution Explorer on the CRT website provides free legal information and self-help tools that enable people to address disputes for up to $5000.