How do I file a complaint with the Residential Tenancy Branch?
To start, try to resolve your tenancy issue by communicating with the landlord in writing. If suitable, include pictures to document the issue. Keep all communications.
If you cannot resolve the problem with your landlord directly, you do not file a complaint with the BC Residential Tenancy Branch (RTB). Instead, you apply for dispute resolution through the RTB. This process is used for a variety of issues, including:
- Unpaid rent
- Illegal eviction
- Return of a security or pet damage deposit
- Repairs and maintenance
- Rent increases
- Ending a tenancy
- Compensation claims
The general steps for dispute resolution through the RTB are:
- Apply for dispute resolution online, at a Service BC office, or by submitting paper forms (Apply for RTB Dispute Resolution). Most applications have a $100 filing fee – a fee waiver may be available for low-income applicants.
- Serve the application on the other party within the required time.
- Exchange evidence by the deadlines set out by the RTB.
- Attend the hearing (usually by telephone or videoconference).
- Receive a written decision, which is legally binding and can be enforced if necessary.
If you have tenancy questions related to your issue or the RTB dispute resolution process, you can Ask a Human or Ask AI.
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