What are my rights if a business refuses a refund in BC?
If a product is faulty, misrepresented, or not delivered as promised, and a business refuses to give you a refund, you still have options. First, try contacting the vendor or the company’s customer service in writing and keep records of your complaint.
If the business is regulated by Consumer Protection BC, you can file a complaint with them. If not, you may need to consider legal action. The BC Civil Resolution Tribunal (opens in a new tab) handles claims up to $5,000. BC Small Claims Court (opens in a new tab) handles disputes from $5,000 to $35,000.
It is also helpful to understand if there is a product warranty or guarantee. See this article (opens in a new tab) from People's Law School.
Others found these helpful...
- Consumer Protection BC (opens in a new tab)
This government agency is the regulator for specific types of consumer transactions in BC.
- Peoples Law School (opens in a new tab)
The PLS website provides helpful information about consumer law and debt issues.
- Clicklaw (opens in a new tab)
Clicklaw provides helpful information about consumer law, debt, taxes and finances.
- BC Civil Resolution Tribunal (opens in a new tab)
The Solution Explorer on the CRT website provides free legal information and self-help tools that enable people to address disputes for up to $5000.