What are best practices when using AI for legal issues?

Using artificial intelligence (AI) effectively for legal matters requires some care. AI can be extremely useful, but it can also provide information based on the wrong jurisdiction, outdated laws and fictional case law (hallucinations).

Here are the key best practices to follow when using AI for legal issues:

Use a trusted, purpose-built legal AI tool
The LegalHelpBC AI chatbot is purpose-built. It is powered by a knowledge based of approved, legally reviewed BC websites. This makes it significantly more reliable for legal questions than general-purpose AI applications like ChatGPT and others.

Protect your personal information
Avoid entering your personal information — such as your full name, address, SIN, financial information, or other identifying details — into any AI tool, unless you are using a paid account that protects your privacy. Where possible, describe your situation in general terms.

Verify jurisdiction relevance
Laws vary significantly between provinces and countries. Always confirm that any legal information, statutes, or case law provided by AI tool applies to British Columbia and is current. AI tools may reference law and regulations from other jurisdictions or cite outdated information.

Be aware of hallucinations
Even the most advanced AI tools may generate incorrect legal information — including fabricated case citations, inaccurate legal references, or incorrect procedures. This is known as an AI "hallucination." Always cross-reference important information against primary sources such as BC Laws, CanLII, or by consulting a qualified lawyer.

You are responsible for everything you file
Regardless of how you used AI, you — or your counsel — are solely responsible for the accuracy and completeness of any document submitted to a court, tribunal, or government body. This requirement applies whether or not AI assistance was used. Review all AI-generated information carefully before submitting documents.

Ask AI is designed to help you understand your legal situation and take the next step to address your issue — but it is not a substitute for qualified legal advice. If your matter is complex, urgent, or involves significant consequences, you may need to consult a lawyer, or other professional.